FAQ | trinketsbybiya

Do you offer customization?

Currently, we do not offer customization services.

Can I place a bulk order for an event?

Yes, we accommodate bulk orders. Please contact us in advance to discuss your requirements.

How should I care for my jewelry?

Store jewelry in a dry place, avoid contact with water and chemicals, and clean gently with a soft cloth to maintain its shine.

Are your products authentic?

Yes, we source our jewelry from skilled artisans in India and Pakistan, ensuring authenticity and quality craftsmanship.

What is your return policy?

We accept returns within 7 days of delivery. Items must be unused and in original packaging. Please refer to our Shipping & Returns page for details.

How do I initiate a return or exchange?

Contact our customer service via email or phone to initiate the process. Provide your order number and reason for return/exchange.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times vary based on the destination.

How long will it take to receive my order?

Orders are processed within 1-2 business days. UK deliveries typically take 3-5 business days. International delivery times vary.

How can I track my order?

Once your order is dispatched, you'll receive a tracking number via email to monitor your shipment's progress.

How can I place an order?

Browse our collection on theTrinkets by Biya website, select your desired items, and proceed to checkout.

What payment methods do you accept?

We accept major credit/debit cards and PayPal. All transactions are secure and encrypted.